FRAUD PREVENTION

We're committed to keeping your account information safe and secure.

Here's what you need to know.

During a transition, account fraud can become more prevalent. Working together is the best way to keep your personal information safe during and after your move to Schwab.

So, stay aware and follow a few simple tips—and let's stop potential fraud in its tracks.

How to tell if a message is really from us.

You may hear from Schwab and TD Ameritrade for reasons related to your account move. But we will never ask you to reply with account numbers or personal details. We already have that information.

If you suspect fraud of any kind, or even if something just doesn't feel right, call us at 800-780-8614.

Common deceptive practices you might encounter.

If you get a message of any kind that makes you feel uncertain, don't hesitate to reach out and call us.

Common deceptive practices

  • Urgent messages

    Messages may sound urgent and use your personal details to appear legitimate. Scammers may even include Charles Schwab or TD Ameritrade as the sender.

  • Suspicious emails

    Poorly worded emails with typos or deceptive-looking addresses might be a scam. Never open links or attachments you don't recognize.

  • Unknown texts

    Texts from senders outside of your saved contacts may be a fraud attempt. Even texts that appear to be from us might be a spoofed account. Never respond to texts with your personal or financial information.

  • Mobile and social scams

    Strange links or requests for money from a mobile app or social media are sure signs of a scam—even from what may appear as a trusted person in a chat window. If you don't recognize it, reject it.

  • Phone scams

    Scammers can make any name or number show up on your caller ID. They can even spoof Schwab's name and phone number. So, if you don't recognize the number, don't pick up.

  • Money transfer requests

    Imposters may ask you to transfer money from or through your account to a non-TD Ameritrade or non-Schwab account. If you notice any unusual account activity or requests, please give us a call.

Learn more about Schwab's commitment to your security.

Schwab's security guarantee and SchwabSafe

  • Schwab Security Guarantee

    We offer this simple guarantee: Schwab will cover losses in any of your Schwab accounts due to unauthorized activity.

    Your part: Don't share your account information, including your Schwab Login ID and password, PIN, or transaction codes, and always report any unauthorized transactions to us promptly.

    Get Security Guarantee details

  • SchwabSafe®

    See how we're dedicated to protecting your account and working with you to make it even more secure.

    Your part: Don't click on links or attachments in unknown emails and texts. Avoid using public Wi-Fi networks.

    Visit SchwabSafe

Schwab's advanced authentication and security alerts

  • Advanced authentication

    When you create your new Schwab Login ID and password, you'll have the option to enroll in two-step verification. 

    Your part: For stronger account protection, you can choose to verify your identity with a one-time security code every time you log in, or only when you log in on a device Schwab doesn't recognize.

    Watch how to set up two-step authentication

  • Security alerts

    Once your account has moved to Schwab, log in and set up security alerts. This will allow you to receive notifications, so you'll know immediately when activity occurs in your accounts. 

    Your part: As soon as you're alerted to suspicious activity, report it right away so we can take action to protect your assets.*

Get answers to top questions.

Our security procedures are designed, tested, and implemented to ensure the safety of your account, personal information, and financial assets. This remains a priority at both firms now, during your account transition, and throughout your time as a client.

We want you to have the highest level of confidence when you do business with Schwab. Learn more at schwab.com/schwabsafe.

We earn your trust every day by keeping your assets and information safe. Doing so will continue to be a priority at both firms through security procedures that are designed, tested, and implemented to ensure the safety of your account, personal information, and financial assets.

Learn more about our Security Guarantee.

You may hear from Schwab and TD Ameritrade for reasons related to your account move. But we will never ask you to reply with account numbers or personal details. We already have that information.

Texts or phone calls from senders outside of your saved contacts may be a fraud attempt. Unfortunately, even messages that appear to be from us could be from a spoofed account. If you suspect fraud of any kind, or even if something just doesn't feel right, call us at 800-780-8614.

If you suspect fraud of any kind, at any time, give us a call.

  • We're here to help.

    If you have any questions, give us a call at 800-780-8614.

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

*This feature is not available to participants in workplace retirement plans administered by Schwab Retirement Plan Services, Inc.

Charles Schwab & Co., Inc., member SIPC, is a separate but affiliated subsidiary of The Charles Schwab Corporation. The Charles Schwab Corporation ("Charles Schwab") provides a full range of brokerage, banking, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. ("Schwab"), Member SIPC, offers investment services and products, including the Schwab One® brokerage account. Its banking subsidiary Charles Schwab Bank, SSB (member FDIC and an Equal Housing Lender) provides deposit and lending services and products. Access to Electronic Services may be limited or unavailable during periods of peak demand, market volatility, systems upgrade, maintenance, or for other reasons.

Charles Schwab & Co., Inc., member SIPC, is a separate but affiliated subsidiary of The Charles Schwab Corporation.

TD Ameritrade, Inc., member FINRA/SIPC, is a subsidiary of The Charles Schwab Corporation. TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company, Inc. and The Toronto-Dominion Bank.

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