FRAUD PREVENTION
We're committed to keeping your account information safe and secure.
Here's what you need to know.
During a transition, account fraud can become more prevalent. Working together is the best way to keep your personal information safe during and after your move to Schwab.
So, stay aware and follow a few simple tips—and let's stop potential fraud in its tracks.

How to tell if a message is really from us.
You may hear from Schwab and TD Ameritrade for reasons related to your account move. But we will never ask you to reply with account numbers or personal details. We already have that information.
If you suspect fraud of any kind, or even if something just doesn't feel right, call us at +1-317-596-4501.

Common deceptive practices you might encounter.
If you get a message of any kind that makes you feel uncertain, don't hesitate to reach out and call us.
Common deceptive practices
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Urgent messages
Messages may sound urgent and use your personal details to appear legitimate. Scammers may even include Charles Schwab or TD Ameritrade as the sender.
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Suspicious emails
Poorly worded emails with typos or deceptive-looking addresses might be a scam. Never open links or attachments you don't recognize.
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Unknown texts
Texts from senders outside of your saved contacts may be a fraud attempt. Even texts that appear to be from us might be a spoofed account. Never respond to texts with your personal or financial information.
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Mobile and social scams
Strange links or requests for money from a mobile app or social media are sure signs of a scam—even from what may appear as a trusted person in a chat window. If you don't recognize it, reject it.
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Phone scams
Scammers can make any name or number show up on your caller ID. They can even spoof Schwab's name and phone number. So, if you don't recognize the number, don't pick up.
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Money transfer requests
Imposters may ask you to transfer money from or through your account to a non-TD Ameritrade or non-Schwab account. If you notice any unusual account activity or requests, please give us a call.

Learn more about Schwab's commitment to your security.
Schwab's security guarantee and SchwabSafe
Schwab's advanced authentication and security alerts
Get answers to top questions.
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Our security procedures are designed, tested, and implemented to ensure the safety of your account, personal information, and financial assets. This remains a priority at both firms now, during your account transition, and throughout your time as a client.
We want you to have the highest level of confidence when you do business with Schwab. Learn more at schwab.com/schwabsafe.
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We earn your trust every day by keeping your assets and information safe. Doing so will continue to be a priority at both firms through security procedures that are designed, tested, and implemented to ensure the safety of your account, personal information, and financial assets.
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You may hear from Schwab and TD Ameritrade for reasons related to your account move. But we will never ask you to reply with account numbers or personal details. We already have that information.
Texts or phone calls from senders outside of your saved contacts may be a fraud attempt. Unfortunately, even messages that appear to be from us could be from a spoofed account. If you suspect fraud of any kind, or even if something just doesn't feel right, call us at +1-317-596-4501.
If you suspect fraud of any kind, at any time, give us a call.
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We're here to help.
If you have any questions, give us a call at +1-317-596-4501.