Upbeat music plays throughout.
The clip begins with a static top-down shot of a desktop. A notebook appears with "To do list" written at the top and a box with the text, "Cancel an order" written next to it. A potted plant sits above the notebook and a cup of coffee, pen, and the corner of an iPad is located to the right of the notebook.
Need to cancel an order you've already placed?
The frame cuts to a full screenshot of the Schwab.com client Account Summary page. Accounts, Trade, Research, Products, Guidance, and Service appear in the main navigation bar at the top of the screen.
Roll over "Trade" and click "Open."
The curser rolls over "Trade," then clicks on "Open" from the dropdown menu in the navigation.
Here you'll see a list of all your open orders.
A new page loads and an Apple Inc. order appears with details listed on the screen.
From this list of all open orders, find the one you're looking for.
The cursor moves across the order page and clicks on the "Cancel" button.
Click "Cancel", review the details, and—if you're certain you're ready to end the order—choose "Cancel Order."
A pop up appears with the title "Cancel Request." Next, the cursor clicks on a green button titled, "Cancel Order."
A new pop-up message appears with "Cancel Request" listed at the top, below are additional details. Next, the cursor clicks "Close."
This process submits your cancel request but does not confirm that the cancellation has gone through.
A new screen appears, and the cursor rolls over "Trade" and clicks "Order Status" from the dropdown menu.
To confirm your order has been cancelled, roll over "Trade" and click "Order Status" to review a list of all your open orders.
A list of an open Apple Inc. order appears on the screen.
Upbeat music plays in the background.
We cut back to the top-down shot of the desktop, zoomed in a bit closer to "To do list" in the notebook. We see a checkmark animate in the box next to "Cancel an order" indicating that the task has been complete.
The screen transitions to a dark blue background with "Visit Schwab.com/HowToCenter for more videos."
The screen fades to the Charles Schwab logo with the following disclosures beneath:
Investment Products: Not FDIC-Insured * No Bank Guarantee * May Lose Value
Investing involves risks, including loss of principal.
The information provided here is for general information purposes only and is not intended to be a substitute for specific individual tax, legal or investment planning advice. Where specific advice is necessary or appropriate, consult with a qualified tax advisor, CPA, financial planner or investment manager.
The Charles Schwab Corporation provides a full range of brokerage, banking and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (Member SIPC), offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank, SSB (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.
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